Hilton Tower Bridge Hotel London

Just returned from a great weekend in London, Hilton Tower bridge was warm, welcoming, comfortable, quiet at night and we slept soundly.

The staff were fantastic and made my birthday stay special by leaving cake in the afternoon. We can't fault it. Then Sunday breakfast arrived, we were pleased to be able to eat in Jamie's restaurant and the food was superb, real Jamie Oliver touches and we thoroughly enjoyed it, however the service at breakfast was at best chaotic and at worst annoying. We were greeted and sat at a table for 2 that wasn't laid properly, cutlery was missing and there were no mugs, no explanation was given in relation to service and so we waited for hot drinks, they didn't arrive, so we went to help ourselves from the buffet, fried eggs were waited for and delivered in a still hot frying pan, we didn't attempt taking any and opted for scrambled. When we returned to our table we found someone else had been seated there. We still hadn't been asked for hot drinks and I had to get up to approach someone for tea. We enjoyed breakfast, the food was delicious but all around us, tables stacked up with dirty plates and were not cleared or remade for arriving guests, I asked for more tea and was poured hot water a dirty grey colour into my mug, I asked for a fresh cup and had to go and find someone for it as again it didn't arrive.

Guest were generally moaning and frustrated as no one seemed to know what they were doing and endless times cutlery, glasses and mugs were not replaced. Such a shame as the rest of our stay was faultless, and it only needed a supervisor to organise the very young and directionless staff.